Refund policy
LIVORA MOVE Return & Refund Policy
We hope you love your LIVORA MOVE pieces. If for any reason you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed and unused
- In their original condition
- With all original tags attached
- Free from stains, makeup, deodorant marks, perfume or other signs of wear
Items that do not meet these conditions may not be accepted for return.
Return Shipping
Customers are responsible for arranging and paying for return shipping. Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as LIVORA MOVE is not responsible for returned parcels that are lost in transit.
Refunds
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to complete the refund.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective or incorrect item, please contact us as soon as possible so we can review the issue and make it right.
Exchanges
If you would like a different size or style, please contact us regarding availability. In some cases, the fastest option may be to return your original item and place a new order.
Order Cancellations
Orders may be cancelled within 1 hour of purchase, provided the order has not already been processed or fulfilled.
Contact Us
For return or refund enquiries, please contact us at: